All Aboard: Customer Satisfaction

Telephone 732-842-4744

Customer Satisfaction,
Communication &
Return Policy

Customer Satisfaction Policy:: The primary goal of All Aboard Train Shoppe is to have every customer satisfied with their order. Therefore, our customer satisfaction policy is simple. We provide customers the option of returning any item, without question, within 3 days of receipt of the merchandise. There are no exceptions to this policy.

Customer Communication:: All Aboard Train Shoppe welcomes and encourages all types of communication with our customers. We know the best way for us to improve is to listen to the people whom have made us a success! Therefore, if you have any questions, comments, suggestions, etc., please send them to us. The best way to provide us your comments is via e-mail. However, you certainly can use the good ol' Post Office to send us a note with your thoughts. All comments will be reviewed and held in strict confidence.

Return Policy:

The following policy must be followed on any item(s) being returned:

Contact All Aboard Train Shoppe within 3 days of receipt of your merchandise. State which item you will be returning.
Ship the item (preferably via UPS) back to All Aboard Train Shoppe. Remember, you are responsible for adequately insuring the package for shipment back to All Aboard Train Shoppe as well as properly packing the item to avoid damage.
Once received by All Aboard Train Shoppe, the item will be inspected to ensure it is the exact same item shipped to the customer and in the same exact condition (yes, we've had one unscrupulous individual ship back different merchandise and requested a refund!).
Shipping and handling charges are non-refundable.
Returned orders will be charged a 15% restocking fee..
The customer will be issued a refund, generally via a check, within 48 hours of receipt.

If you have any questions to the above policy, please contact us and we will provide more details to your question.

Return to All Aboard Train Shoppe's:

Company Policies Menu